TERMS AND CONDITIONS
We're in this together.
We want you to have as much fun as possible with your borrowed LEGO® kit.
Let's share that fun with as many people as possible for as long as we can.
By subscribing to a Brick Borrow plan you are agreeing to our terms and conditions:
Delivery
Hygiene is a priority. That’s why all Brick Borrow LEGO® sets are cleaned thoroughly before being sealed in secure packaging. You’ll see we use special Brick Borrow boxes for your borrowed LEGO® set and we’ll pop in some instructions, returns information and additional content.
Care
You’re going to have so much fun building, playing and displaying your LEGO®. When you’ve finished, you’ll be excited for your next set. And there’s someone just as excited as you waiting to share the set you’ve borrowed. So please care for it as if it was your own.
When you have finished with your LEGO® set, you agree to:
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check that all the contents are included
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post the set back to us in the same condition you received it
Returns
Brick Borrow LEGO® boxes will contain a flyer which explains how to return your set for someone else to use. Following these instructions will speed up our checking process and help us get your next set on its way. We don’t want to keep you waiting!
Here’s the return process:
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Please dismantle your borrowed LEGO® set down into individual pieces.
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Place the LEGO® pieces, minifigures and instructions back into the sealed bag(s) provided. Bigger pieces, like baseplates, can be carefully placed directly into the Brick Borrow box.
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To help with sustainability, we'd love you to reuse the Brick Borrow box and the brown parcel bag it arrived in. This helps us save the planet by using less new packaging. Inside the box is a strip of Brick Borrow water tape for resealing the box. Wet the reverse side of the branded tape gently with a damp but not wet sponge and then apply the tape to secure the box.
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Place the Brick Borrow box inside the parcel bag and seal it.
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You're almost set! Email: hello@brickborrow.com or visit www.brickborrow.com/returnmyset and fill in the contact form below and we'll email the pre-paid postage label ready for your return.
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Post it, we'll check it and you can start borrowing again!
Shipping
The shipping charge you pay is no more than it costs to send. We make no profit on shipping. We charge a standard return delivery fee of £4.95. This amount is payable at the checkout.
Return Labels
Once you receive your set, your Brick Borrow box contains returns information. Inside every Brick Borrow box there will be a Royal Mail Tracked 48 pre-paid returns label for you to use to return your set.
Accurate Address
When you place your subscription order and fill in your address, please double check that it’s correct. If a LEGO® set is damaged or lost due to an address error created at the point of subscription, charges will be applied. These costs will be the full and total recommended retail price of the LEGO® set issued and dispatched to you.
Subscription Information
You can keep the kits as long as you want although you can only keep one set at a time (dependant on your subscription choice). Just be aware that if you keep hold of your set(s) for longer than a month your monthly subscription cycle will still continue. The maximum number of sets you can build is dependent on the subscription package you chose.
Cancelling Your Subscription
We’ll be sorry to see you go, but if you want to cancel your Brick Borrow you can do so only after your current borrowed LEGO® set(s) has been returned and checked by us.
If your subscription is cancelled and the set(s) are not returned within the stated time, we reserve the right to pass your account to debt management companies.
We also reserve the right to cancel memberships at any time.
Once a Brick Borrow subscription plan has been used and any items have been borrowed, refunds will not be issued. This policy ensures fairness and accountability for both parties, as the service has been provided, and the borrowed items are now in use. We encourage all customers to carefully review their plans before making a commitment, as we are unable to reverse transactions once the borrowing process has begun.
If any Brick Borrow subscription is currently active and has been utilised to borrow a Brick Borrow at least once, no refunds will be applicable.
Annual Plan Renewals
Annual subscriptions automatically renew 365 days after the subscription start date to ensure uninterrupted access to our service, including when sets are still out on loan. If all sets have been returned and you wish to cancel before the renewal date, please contact us at hello@brickborrow.com, and we will process your cancellation without any issues. If you still have a set on loan at the time of renewal but wish to cancel, you may return the set within 30 days, and we will provide a pro-rata refund based on the monthly subscription rate, not the annual plan rate. This refund policy applies to annual subscription plans only.
Missing Pieces
We work hard to ensure that everyone can have the best Brick Borrow experience. To make this happen we carefully check your returned set. If multiple LEGO® pieces or the equivalent to 10 grams or rarer LEGO® pieces or LEGO® minifigures are missing from your returned set you will be charged at the cost price for the replacement pieces. To replace pieces, we use the website www.bricklink.com and this will necessitate an additional administration fee of £5. Until the outstanding balance has been settled, you will not be able to borrow any more sets.
'Hero Sets' Apprenticeship
THREE MONTH INTRODUCTORY PERIOD FOR HERO SETS
If you’re new to Brick Borrow, you’ll need to complete a three-month Brick Borrow apprenticeship. This means if you want to unlock a small number of high value ‘Hero’ LEGO® sets, you need to be on your best borrowing behaviour during the first three-months.
Don’t worry, though, during those three months, you’ll still have access to sets that are valued much higher than your monthly subscription cost. And by completing your apprenticeship, we’ll know that we can trust you to take good care of the most valuable sets we have.
Sadly, we need to do this to combat the theft of high value sets during the first three months.
If you purchase The Master Set Subscription, please note that you are only permitted to borrow one Hero Set at a time along with another set which isn't a Hero Set once you have completed your initial three months subscrition.
Brick Borrow e-gift card
The Brick Borrow e-gift card can only be redeemed against the price of a monthly Brick Borrow subscription plan. The Brick Borrow e-gift card cannot be used to pay for shipping/delivery costs.
There are strictly no refunds issued on Brick Borrow e-gift card purchases if a customer decides they do not want to continue with a Brick Borrow subscription and they still have credit available to use.
Privacy
Your privacy is important to us. We will never share your personal information or data.
When you subscribe through Brick Borrow, your personal information is governed by our Privacy Policy.
Non-Payment Policy & Replacement Charges
In the event that a member fails to return a borrowed LEGO® set, the Company reserves the right to charge the member the full recommended retail price (RRP) of the item. This charge will be applied if the LEGO® set has not been returned within 16 days of the member’s account entering arrears. By agreeing to these Terms and Conditions, the member authorises the Company to use the payment card details provided at the time of registration, or any subsequently updated payment information, to recover the cost of the unreturned set. This charge will be processed automatically, without further notice, following the 16-day period.
Once the payment has been successfully processed, the member’s account will be closed, and they will no longer be required to return the LEGO® set in question. Members are encouraged to contact the Company in advance if they are experiencing difficulties with returning a set, to explore possible alternative arrangements.
Liability
By subscribing to a Brick Borrow plan you agree that we are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any products that we supply during the subscription.
Price And Term Changes
We are proud to occasionally offer LEGO® sets that are exclusive to Brick Borrow. These sets may have limited quantities and are subject to return or exchange in accordence with our Returns Policy.
We pledge to give our subscribers fair warning of any price changes. Any price changes that are made will only be applied after a 30 day notice period. This is to give our customers the right to cancel or change your subscription.
We reserve the right to modify or discontinue a particular set or service (or any part or content thereof) without notice. We reserve the right to make other terms changes as required. These changes will be made here in our Terms and Conditions.
Authenticity
You’ll always get the real deal from us. The only sets you’ll get in your Brick Borrow subscription are genuine LEGO® products.
BRICK BORROW
Last Updated - 2025