Welcome to Brick Borrow.

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We’re here to make building with LEGO® as fun, easy, and accessible as possible. By subscribing to a Brick Borrow plan, you're agreeing to the terms and conditions below, which are designed to ensure a smooth and enjoyable experience for everyone.​​

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Delivery

We use Royal Mail Tracked 48 for all deliveries. Orders are typically dispatched within 1–2 business days of being placed. While we always aim to meet this timeframe, dispatch and delivery times may vary during busy periods or due to circumstances beyond our control.

Once your order has been dispatched, you will receive a tracking number via email. Delivery typically takes 2-3 working days from dispatch, though this is not guaranteed by Royal Mail.​​​

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We aim to provide a swift and efficient service when processing returned sets. Once your set has arrived back with us, we aim to complete check-in and processing within 48 working hours. Please note that this 48 hour turnaround time begins from when the set is back with us. After your return has been processed, you will receive an email confirming that you’re able to place a new order

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Hygiene​

Hygiene is a top priority at Brick Borrow. Every LEGO® set is carefully checked for cleanliness before being sent out. We also carry out full cleans using hot soapy water and mild soaps to ensure each set meets our hygiene standards.​​​​

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​On the rare occasion that a set does not arrive in the expected condition, please contact us at hello@brickborrow.com. Where possible, including a few photos will help our team assess the issue quickly and resolve it for you as efficiently as possible.” This would help set expectations and support consistency in how we handle these cases. While every situation is different, having a guideline is important, especially as we should ideally avoid issuing resolutions without being able to verify the condition of the set.

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Care

You're going to have so much fun building, playing, and displaying your LEGO® set. And when you're ready for your next one, someone else will be just as excited to receive the set you've borrowed - so please look after it as if it were your own.

Once you've finished, simply return the set to us in the same condition you received it.​​​​​

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Returns​

Brick Borrow LEGO® boxes will contain a red leaflet which explains how to return your set for someone else to use. Following these instructions will speed up our checking process and help us get your next set on its way. We don’t want to keep you waiting!

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Here’s the return process:

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1. Please dismantle your borrowed LEGO® set down into individual pieces.

2. Place the LEGO® pieces, LEGO® Minifigures and instructions back into the sealed zip-lock bags provided. Bigger pieces like baseplates can be carefully placed directly back into the Brick Borrow box.

​3. To support our sustainability efforts, please reuse the original Brick Borrow box and parcel bag (if included). Carefully pack the LEGO® set back into the box and seal the box with the 'Return Seal' sticker provided. If you received a larger box (without a parcel bag), use the Brick Borrow water-activated tape instead. Simply dampen the back of the tape with a sponge to activate the glue, then apply it to seal the box securely.

4. Place the Brick Borrow box inside the parcel bag and seal it with any tape.

5. Apply the pre-paid Royal Mail postage return address label to the outside of the parcel and return via your most convenient Post Office or Royal Mail Customer Service Point.​​​​

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Shipping​

At Brick Borrow, we aim to keep our shipping costs as fair and transparent as possible. We charge a flat delivery fee of £5.95, which covers both the outbound and return shipping, regardless of the number or size of sets in your order.

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This fee is applied at checkout and helps us provide secure, tracked delivery via Royal Mail Tracked 48. While we do not profit from shipping charges - in fact, we often cover part of the cost ourselves - we believe this approach offers excellent value, especially considering the average set value exceeds £60.

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We're committed to making Brick Borrow affordable and accessible while ensuring your LEGO® sets arrive safely and promptly.​​​​​

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Return Labels

​Once your set arrives, your Brick Borrow box will include all the information you need to return it. Inside, you’ll find a pre-paid Royal Mail Tracked 48 returns label, ready to use when it’s time to send your set back.​​​​

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Accurate Address​

Please ensure that your delivery address is entered correctly when placing your subscription order. Brick Borrow cannot be held responsible for any loss or damage resulting from incorrect address details provided at the time of subscription.

If a LEGO® set is lost or damaged due to an address error on your part, you will be liable for the full recommended retail price (RRP) of the set dispatched.​​​

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Subscription Information​

You’re welcome to keep your LEGO® set(s) for as long as you like; however, the number of sets you can borrow at any one time depends on your chosen subscription plan.

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Please note that your monthly subscription will continue to renew regardless of how long you keep a set. The total number of sets you can build each month is also determined by the subscription package you’ve selected.​​​​​

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Cancelling Your Subscription​

We’ll be sorry to see you go, but if you decide to cancel your Brick Borrow subscription, please note the following:

To cancel your plan, all borrowed LEGO® set(s) must be returned to Brick Borrow and successfully checked by our team. Once we’ve processed your return, you can request cancellation by emailing hello@brickborrow.com, and a member of our friendly team will assist you.

If a subscription is cancelled and set(s) are not returned within the stated timeframe, we reserve the right to charge you the full recommended retail price of the unreturned set(s).

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Please note: Once a subscription has been used to borrow any LEGO® set(s), no refunds will be issued. This policy ensures fairness for all users, as the service has been provided and the sets are in circulation. We encourage all customers to carefully review their plan before committing, as we are unable to reverse transactions once borrowing has commenced.

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For cancelled memberships, refunds will be processed minus non-refundable payment processing fees charged by our provider.

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If you wish to take a break without losing access to borrowing our largest sets, we offer a three-month pause option. During this pause, your subscription is temporarily suspended but your borrowing privileges remain intact—unlike cancelling and restarting your subscription, which may affect your access to certain plans.

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Please note that if a set is returned without being fully dismantled, a £5 administration fee will be applied upon cancellation where a balance is outstanding.

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For unused memberships, refunds may be issued minus any non-refundable payment processing fees charged by our provider. Cancellation requests must be submitted within 14 days of the subscription start date. After this 15-day period, we are unable to offer a refund. As we keep membership numbers limited to maintain availability and service quality, an active subscription may therefore prevent another member from joining during that time.

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Brick Borrow also reserves the right to cancel subscriptions at any time at our discretion.​​

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Annual Plan Renewals

Annual subscriptions automatically renew 365 days after the start date to ensure uninterrupted access to the service, including when sets are still on loan.

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If all borrowed sets have been returned and you wish to cancel before your renewal date, please contact us at hello@brickborrow.com and we’ll process your cancellation promptly.

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Cancellation requests cannot be processed while a set is still on loan. If a cancellation is submitted before all sets are returned, the subscription will continue to renew. Once all sets have been returned, you’ll need to resubmit your cancellation request or contact our team for assistance.

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If your subscription renews while you still have a set on loan and you wish to cancel, you may return the set within 30 days of the renewal date. In this case, we will issue a pro-rata refund based on the monthly subscription rate, not the annual plan rate.

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If both the cancellation and return are not completed within this 30-day window, no refund will be issued.

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This refund policy applies only to annual subscription plans.​​

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Missing Pieces

We do all we can to ensure every LEGO® set is 100% complete before it leaves our care. However, due to the nature of our service, occasionally small pieces may go missing.

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If you notice any missing pieces during your borrow period, please report them to us as soon as possible by emailing hello@brickborrow.com. We’re always happy to send missing pieces directly to you, so it’s always worth letting us know.

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If a set is returned with missing pieces that have not been reported, and the missing pieces meet our threshold (multiple pieces, pieces weighing 10 grams or more, rare pieces, or minifigures), you will be charged the cost price for replacements plus an administration fee of £5.

 

Replacement parts are often sourced via a third party piece provider or sent from our library of spare pieces.

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Please note, borrowing privileges will be suspended until any outstanding charges for missing pieces are settled.​​​

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Picking Too Soon

At Brick Borrow, members can have one active order per plan at a time. If a new order is placed while a set (or sets) from the same plan is still on loan, the new order will not be processed and will be cancelled. Once the current set(s) is returned and checked by our team, you will receive an email confirming that you’re eligible to place a new order. There is no action required for any order placed during an active borrow period, and you will not be charged postage for your next order. A free shipping code will be provided for you to use when you’re ready to place your next borrow."

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'Hero Sets' Apprenticeship​

If you’re new to Brick Borrow, you must complete a three-month apprenticeship before unlocking access to our high-value ‘Hero’ LEGO® sets. During this period, you’ll need to demonstrate responsible borrowing behaviour.

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Don’t worry—during these first three months, you’ll still have access to sets valued well above your monthly subscription cost. Completing your apprenticeship helps us ensure you can be trusted with our most valuable sets.

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This policy is necessary to protect against theft and loss of high-value sets in the initial subscription period.

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Immediate Access with Annual Plans

If you purchase an annual Builder or Master plan, you can access any available Hero Set immediately without completing the three-month apprenticeship or facing borrowing restrictions.​​

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Upgrading Your Subscription​

If you are eager to immerse yourself in even more LEGO® adventures and take your building experience to the next level, look no further. Feel free to reach out to us at hello@brickborrow.com, and our friendly team will be more than happy to help you upgrade your subscription.​

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Please note that with the Master subscription, you are eligible to borrow two sets at a time. When selecting your sets, you can choose two available sets from our library. These will be boxed and sent together, and they should be returned to us in the same way.​​

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Order Amendments & Cancellations

Once an order has been placed, it cannot be amended or cancelled. Our warehouse team begin processing orders immediately to ensure fast dispatch, and orders are often picked, packed and prepared for courier collection shortly after being submitted. As a result, we are unable to make changes to sets, delivery details or subscription selections once an order has been confirmed. Members should therefore ensure all details are correct before completing checkout.​​

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Incorrect Delivery Address

Members are responsible for ensuring that the delivery address entered at checkout is accurate and complete.

If an incorrect or incomplete address is provided and the parcel is delivered to the address supplied, Brick Borrow cannot accept responsibility for the loss. In such cases, the member will be liable for the full RRP value of the LEGO® set(s) dispatched.

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If an incomplete or incorrect address results in the parcel being returned to Brick Borrow (for example, a missing door number), we will gladly arrange redelivery once the parcel has been received back at our warehouse. A redelivery fee of £2.95 will apply. Payment must be made via the secure payment link provided before the order is reprocessed. The correct delivery address must also be confirmed with a team member prior to redelivery.​​​

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Brick Borrow Physical & e-gift cards

​The Brick Borrow gift card, whether physical or e-gift, can only be redeemed against any Brick Borrow subscription plan. Please note that gift card purchases are non-refundable, even if you decide not to continue with a Brick Borrow subscription and still have credit remaining. Gift cards must be activated within 12 months from the date of purchase.​​​​​

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Referring A Friend​

By participating in the Brick Borrow referral program, you agree to the following terms. You will receive a unique referral code to share with fellow LEGO® enthusiasts. When a friend uses your referral code to sign up and completes their first order, you will receive a free shipping code for your next Brick Borrow order. Your referred friend will receive a free shipping code for their second order.

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Free shipping codes are non-transferable and can only be used on Brick Borrow orders. Brick Borrow reserves the right to modify or cancel the referral program at any time without prior notice. Abuse of the referral program may result in disqualification and revocation of rewards.

Start sharing your referral code and enjoy the rewards today!​​​

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Mystery Set Subscription - Set Frequency​

By subscribing to the Mystery Set plan at £9.99 per month, you agree to the following terms. You may place an order for one Mystery Set box per payment cycle. Once your order is placed, your set will be shipped to you.

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You can borrow only one set per payment cycle. If you return your set before the start of your next payment cycle, you may place a new order, which will be shipped after your next successful payment.

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You are free to keep your borrowed set for as long as you wish. However, borrowing a set for multiple months does not entitle you to borrow additional sets beyond one per payment cycle.​​​​​

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Incorrect Set On Delivery
We take great care to ensure every order is accurate. However, on the rare occasion that an incorrect set is received, we will refund the shipping fee for the order. A free shipping code will also be provided for use on your next order once the set has been returned to us. Please note that we are unable to send out the correct set as a replacement at this stage. You are welcome to enjoy the set you have received, or return it straight away if you would prefer.

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Replacement Return Label

Every Brick Borrow comes with a pre-paid returns label, which is covered in your delivery fee. If you find that this won't be accepted by Royal Mail please contact us at hello@brickborrow.com and we will organise a new return label for your free of charge. If payment is made to a courier to cover this unfortunately we will be unable to credit or refund these costs.

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Privacy​

Your privacy is important to us, and we will never share your personal information or data with third parties. When you subscribe to Brick Borrow, your personal details are protected and handled in accordance with our Privacy Policy.​​​​

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SMS Policy

We may contact you by SMS regarding important updates to your Brick Borrow account, including payment reminders if your account goes into arrears. SMS will only be used for essential account-related communication.​​​​

 

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Non-Payment Policy & Replacement Charges

​In the event that a member fails to return a borrowed LEGO® set, the Company reserves the right to charge the member the full recommended retail price (RRP) of the item. This charge will be applied if the LEGO® set has not been returned within 16 days of the member’s account entering arrears. By agreeing to these Terms and Conditions, the member authorises the Company to use the payment card details provided at the time of registration, or any subsequently updated payment information, to recover the cost of the unreturned set. This charge will be processed automatically, without further notice, following the 16-day period.

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Once the payment has been successfully processed, the member’s account will be closed, and they will no longer be required to return the LEGO® set in question. Members are encouraged to contact the Company in advance if they are experiencing difficulties with returning a set, to explore possible alternative arrangements.​​​​​

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By entering into a Brick Borrow subscription, you agree that we may contact you regarding your account using the contact details you have provided. This may include communication via phone, SMS, and WhatsApp messaging services.

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These communications may relate to, but are not limited to:

• account status

• returns and overdue items

• payment and billing matters

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We will always aim to contact you in a reasonable and appropriate manner.

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Liability

By subscribing to a Brick Borrow plan, you agree that we are not liable for any harm, damage, or loss arising from the purchase, use, or handling of any goods, services, resources, content, or transactions related to the products supplied through your subscription.​​​​​​

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Price And Term Changes​

We are proud to occasionally offer exclusive LEGO® sets available only through Brick Borrow. These sets may have limited quantities and are subject to return or exchange in accordance with our Returns Policy.

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We commit to providing subscribers with fair notice of any price changes. Any adjustments to pricing will be communicated at least 30 days in advance, allowing you the opportunity to cancel or modify your subscription if you wish.

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Please note, we reserve the right to modify or discontinue any set, service, or content—wholly or in part—without prior notice. Additionally, we may update these Terms and Conditions as necessary, with any changes posted here.​​​

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Authenticity

You’ll always receive authentic LEGO® products with your Brick Borrow subscription. If you ever find any non-LEGO pieces in your set, please notify us immediately at hello@brickborrow.com.​​

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BRICK BORROW

Last Updated - 2026